Frequently Asked Questions

We offer a comprehensive range including carpet cleaning, upholstery cleaning, tile and grout cleaning, area rug cleaning, mattress cleaning, and commercial cleaning. Each service uses professional-grade equipment and eco-friendly solutions.

Yes! We specialize in cleaning all types of area rugs including oriental, Persian, wool, silk, and synthetic rugs. We use specialized techniques appropriate for each material to ensure safe and effective cleaning.

Absolutely. We use enzyme-based treatments specifically designed to break down pet urine proteins and eliminate odors at the source — not just mask them. Our pet stain removal service has a 98% success rate.

Yes, we provide commercial cleaning for offices, retail spaces, restaurants, and other businesses. We offer flexible scheduling including after-hours and weekend service to minimize disruption to your operations.

We clean virtually all upholstery fabrics including cotton, linen, polyester, microfiber, leather, and velvet. Our technicians assess each piece and select the appropriate cleaning method to ensure the best results without damage.

Pricing depends on the size of the area, type of carpet, and level of soiling. Most rooms start at $35-$75. We provide free, no-obligation quotes online or over the phone so you know exactly what to expect before we arrive.

Yes, we have a minimum service charge of $99 to cover the cost of dispatching our truck-mounted equipment and technician. This minimum is easily met with most standard cleaning requests.

Payment is collected after the cleaning is complete and you are satisfied with the results. We accept all major credit cards, debit cards, and cash. No upfront payment is required when booking.

Yes! We regularly offer seasonal promotions and bundle discounts when you combine multiple services. First-time customers receive 10% off their first booking. Check our website or call for current offers.

You can book online through our website in under 2 minutes — just select your services, pick a date and time, and confirm. You can also call us at 1-800-555-0199 to schedule over the phone.

Yes, we offer same-day service based on availability. Call us before noon for the best chance of getting a same-day appointment. Online booking shows real-time availability.

We understand plans change. You can cancel or reschedule your appointment free of charge up to 24 hours before your scheduled time. Late cancellations may be subject to a $25 fee.

We recommend booking 2-3 days in advance for your preferred time slot. However, we often have next-day and same-day availability. During peak seasons (spring and fall), booking a week ahead is advisable.

We primarily use hot water extraction (steam cleaning), which is the method recommended by major carpet manufacturers. Our truck-mounted systems heat water to 200°F+ for the deepest possible clean.

A typical 3-bedroom home takes about 1.5 to 2.5 hours. Individual rooms take 20-30 minutes each. We always provide a time estimate when you book so you can plan your day accordingly.

Most carpets dry within 6-12 hours depending on humidity, airflow, and carpet type. We use powerful extraction equipment that removes most of the moisture. Using fans and opening windows can speed up drying time.

We move light furniture like dining chairs and small tables at no extra charge. We ask that you move fragile items, electronics, and valuables beforehand. Heavy pieces like beds and large dressers can be cleaned around.

Yes, we are fully licensed, bonded, and insured. All our technicians undergo background checks and are certified by the IICRC (Institute of Inspection Cleaning and Restoration Certification).

We offer a 100% satisfaction guarantee. If you are not completely happy with any area we cleaned, contact us within 24 hours and we will return to re-clean that area at no additional charge.

Tipping is not required but is always appreciated. If your technician did an outstanding job, a tip of $10-$20 per technician is a generous way to show your appreciation.